Privacy Policy
At Bitvanced, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access and use our website and services (collectively, the "Services").
By using our Services, you consent to the practices outlined in this Privacy Policy. Please read it carefully to understand how we handle your data.
1. Information We Collect
We collect the following types of information to provide and improve our Services:
Personal Information:
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Account Information: Name, email address, phone number, date of birth, and other contact details.
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Financial Information: Bank account details, investment preferences, transaction history, and portfolio information.
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User Preferences: Risk tolerance, investment goals, and other preferences you provide during account setup or interactions with our Services.
Non-Personal Information:
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Usage Data: Information about how you access and use the website, such as browsing behavior, IP addresses, device information, and log data.
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Cookies and Tracking Technologies: We use cookies and similar technologies to track site usage and improve user experience. For more information, see our Cookie Policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
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Account Management: To create, maintain, and secure your account.
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Investment Services: To provide personalized investment advice, portfolio management, and transaction services.
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Customer Support: To respond to inquiries and provide assistance.
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Marketing and Communications: To send you updates, newsletters, promotions, and other information related to our Services, with your consent.
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Improving Services: To analyze usage patterns and improve the functionality and user experience of our website and Services.
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Legal Compliance: To comply with legal obligations, such as regulatory reporting and fraud prevention.
3. How We Share Your Information
We may share your information in the following cases:
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With Service Providers: We may share your data with trusted third-party vendors that help us provide our Services, such as payment processors, data storage providers, or marketing platforms. These third parties are contractually obligated to protect your data.
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For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
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With Affiliates: We may share data with our parent company, subsidiaries, or other affiliated entities, provided that they agree to treat your information in accordance with this Privacy Policy.
4. Data Security
We implement industry-standard security measures to protect your personal information, including encryption, firewalls, and secure servers. However, please note that no method of data transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will securely delete or anonymize it.
6. Your Rights
Depending on your jurisdiction, you may have the following rights concerning your personal data:
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Access: You have the right to request access to the personal data we hold about you.
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Correction: You can request that we update or correct your personal data.
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Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
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Data Portability: You may request a copy of your data in a machine-readable format to transfer to another service.
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Objection: You have the right to object to the processing of your data, including for direct marketing purposes.
To exercise any of these rights, please contact us at [Email Address].
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience with our website and Services. Cookies help us understand how you use the website, remember your preferences, and customize the content you see.
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Essential Cookies: Necessary for the operation of the website.
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Analytics Cookies: Help us analyze site usage and improve performance.
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Advertising Cookies: Used to track your preferences and deliver targeted ads.
You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of some features on our site.
8. International Data Transfers
If you are accessing our Services from outside the [Country], please be aware that your personal data may be transferred to and processed in countries with different data protection laws. By using our Services, you consent to the transfer of your data to these countries, where necessary.
9. Children’s Privacy
Our Services are not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email or a prominent notice on our website. The updated Privacy Policy will be posted on this page, and the effective date will be revised accordingly.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Bitvanced
Canberra, Australia
support@bitvanced.com
904-257-6132
By using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.